BIG Motoring World Complaints

Do yourself a favour and go elsewhere — there are thousands of people currently experiencing issues with vehicles and service.

BBC COVERAGE

Independent Media Report
COMMUNITY GROUP

8000+ Members Sharing Issues
INDUSTRY NEWS

Car Dealer Report
VIDEO

Customer Experience Breakdown
VIDEO

Investigation & Review
"Poor service and refusal to negotiate." "Lack of communication." "Left waiting hours with no updates." "Warranty not worth it." "Misleading specs." "Calls ignored." "Car broke down quickly." "Long delays."

Real Customer Feedback

Poor service and refusal to negotiate.
Lack of communication.
Left waiting hours.
Warranty issues.

Contact & Escalation

Main: 01634 248648 (Option 2)

Ask for your case handler. Call back if needed.

Leeds: 0113 730 3803

Select option 3 to reach collections.

Service: 01634 983512

Often unanswered — use Leeds number instead.

Your Consumer Rights

Under the Consumer Rights Act 2015, vehicles must be as described and fit for purpose.

If a fault is present within 30 days, you can reject the vehicle for a full refund.

When calling 01634 248648 (option 2), clearly state you are rejecting under the Consumer Rights Act. Always follow up with an email.